Frequently asked questions (FAQ)

• You need a valid, personal identification document, e.g. your identity card.
• You need a suitable and valid driving licence (driving licence) to drive the rented vehicle.
• You need cash or an EC card or a credit card for the payment processing (advance payment of the rental price and deposit).
• For corporate customers we need a written order (e-mail, online reservation).
• Important: The mentioned documents / means of payment are required when renting.

No. You do not need one but you can use one (VISA, MAESTRO, 2% credit card usage required).

For certain rental properties and/or destinations (domestic/international) we charge a deposit.

• This is due immediately upon collection of the rental property and will be refunded upon return (cash/refund to your bank account).
• In the event that the rented property shows damage that has not occurred during normal wear and tear/vehicle use, the deposit cannot be refunded in full or at all.

No. However, we do need a few details to be able to allocate the transaction and issue an invoice:

• First name / Company name
• Last name / contact person
• Street and house number
• Postcode and town
• Phone number
• E-mail address

All dimensions refer to the internal dimensions of a rental property.

• The outer dimensions can be taken from the vehicle registration document.
• The weight specifications always refer to the permissible total weight (zGG) as well as the available payload (NL).
• The net weight can be calculated as follows from these data: own weight = zGG - NL

• Starting from July 1, 2024, a toll obligation applies to all vehicles with a permissible maximum weight (tzGm) exceeding 3.5 tonnes, intended for or used in commercial freight transport.

• The toll obligation applies on federal highways including service and rest areas, as well as on federal roads. Toll charges commence upon entry onto federal highways.

• Toll charges apply to vehicle combinations only if the towing vehicle has a permissible maximum weight (tzGm) exceeding 3.5 tonnes.

• Operators of vehicles with a tzGm exceeding 3.5 tonnes and intended for commercial freight transport are required to pay the toll.

• The toll exemption applies to vehicles with a tzGm of 3.5 tonnes or less, and those not used for commercial freight transport.

Our vehicles/trailers are water-resistant, but not waterproof. This means that despite being sealed, small amounts of water can penetrate through the door and other openings. It is advisable to transport water-sensitive goods in suitable containers or packaging to avoid potential damages. Please note that inadequate packaging will not qualify for any claims for compensation.

Please note that the above-mentioned information is only general guidelines and may vary in specific contexts. For more detailed information or specific inquiries, we recommend contacting the vehicle manufacturer.

Park the locked rental vehicle / trailer on our premises. Afterwards you throw the key and the folder with the vehicle documents into our night safe (letterbox). This is located on the side of the workshop building and is labeled accordingly.

Yes, you have the possibility to rent a van/trailer from Saturday to Sunday. The return of the vehicle is possible on Sunday and is done through our monitored night safe (mailbox). You can clarify all other details with our colleague(s) directly on site during pick-up. The entire process is straightforward and should be completed quickly and smoothly.

No, basically not.

However, it can happen that the vehicles/trailers are soiled beyond the normal level when they are returned and we have to clean them separately so that the following customer receives a vehicle/trailer whose level of cleaning is acceptable to him.

The cleaning of heavily soiled vehicles/trailers is generally no problem for us, however, in this case we must charge you for the cleaning costs. This is always done in consultation with you.

The following technical requirements for the train combination must be met by you so that you can drive a trailer (e.g. A2) with a speed limit of 100 km/h:

• Your towing vehicle must be equipped with ABS (ABV),
• it may be permitted up to a maximum total mass of 3,500 kg (permissible total weight).
• The ratio of the permissible total weight of the trailer to the unladen weight of the towing vehicle is prescribed:
• Example:
  • empty mass of the towing vehicle => 1,500 kg x factor 1.1 = permissible total mass of the trailer of 1,650 kg (but maximum permissible towing capacity of the towing vehicle
• If the above requirements are not met, the general maximum speed for trailers is 80 km/h.

Technical requirements already fulfilled by us:

• The trailer is approved for 100 km/h.
• The trailer is braked (without hydraulic shock absorbers).
• The tyres of the trailer are permitted for a maximum speed of 120 km/h (speed index: L) and have no surcharge to the load index.
• The tyres of the trailer are not older than 6 years.
• The trailer has an official 100km/h sticker.

Yes, we offer you lashing straps for the entire rental period at a charge within the framework of a rental:

• One set = 3 tension belts for 5,00 Euro incl. VAT plus 50,- EUR deposit
• Also you have the possibility to purchase them from us.

Yes, against a deposit of 20,00 EUR you will get the necessary connectors for each rental.

• Any rental costs will not be charged. Please note that if the adapter is lost, we will charge you the cost of a new adapter.

• A (digital) driver card is a memory chip for recording driving and work data for the control of driving personnel (digital activity record).
• Since 1 May 2006 there has been an obligation to carry digital certificates of activity.
• This means that all new vehicles, which must have an activity recording device, are now equipped with a digital tachograph.

• A QR-Code® is a code that contains information such as telephone numbers and Internet addresses.
• It can be read using a smartphone and the corresponding software (so-called QR Code Reader/Scanner App).
• The information read out, e.g. a phone number, can be used more quickly - without tedious typing.
• We use a QR code as a business card on our websites.
• You do not incur any costs when using our QR code.
• Our QR code contains the following information about us:
• • Company name
  • Company address
  • Call numbers
  • Internet address
  • Business hours